Service and conditions

Delivery

Xmasvipshop provides delivery to the recipient by post with expected delivery in 3-5 working days. Timely delivery, however, requires that the post complies with day-to-day delivery. If delays occur, this will correspondingly delay the delivery in relation to the desired delivery date. Our quality target for delivery reliability is a minimum of 97% for packages.Xmasvipshop cannot be held responsible for delays in the mail.

Delivery to Bornholm and certain small islands is not covered by day-to-day delivery, as shipments to these areas can take 2 days in some cases. Xmasvipshop is always based on day-to-day delivery.

Deliveries are not made to the Faroe Islands, Greenland and outside of Denmark.

If the delivery is delayed within a reasonable time of the delivery date, the goods must be considered delivered within the agreed period and the buyer cannot cancel the purchase on the basis of a reasonable delivery.

We recommend all our customers to order well in advance - especially if products are to serve a special purpose for a given occasion.

Right of complaint

Xmasvipshop provides a 2-year right of complaint in accordance with the Sales Act, covering manufacturing and material defects that are detected during normal use of the product. The right of complaint does not cover errors, damage or wear and tear, directly or indirectly caused by incorrect operation, poor maintenance, violence or unauthorized interventions. Complaints about faults and defects which should be discovered by usual examination of the item must be notified to Xmasvipshop within a reasonable time. The item can subsequently be returned for repair, exchange or, by agreement, if necessary. crediting. In connection with complaint cases, Xmasvipshop bears return costs to a reasonable extent.

Complaints and return of goods
In the event of errors, omissions or missed deliveries, please contact:
Julefabrikken ApS
Meterbuen 32
2740 Skovlunde
info@julefabrikken.dk

Goods are also returned to this address - please note that we do not receive packages sent by cash on delivery. It is not a requirement, but the expedition is promoted if sufficient information accompanies the package - for example, a copy of the order confirmation, registration number and account number for the bank account to which reimbursement can take place, copy of any prior correspondence etc.

Refund/return
In the case of agreed decorations or returned goods, a full or partial refund of the purchase price must be made. Refunds are normally always made by bank transfer, and Xmasvipshop therefore needs the registration number and account number for your bank account. This information is not sensitive and can be disclosed without further ado. email or other traditional form of correspondence.

You always have 14 days from the package is received to return it. The goods must be in the same form as received and in original packaging.

Order

Step-by-step
Find the desired product.
Add the product to the shopping cart by clicking on the "Add to cart" symbol.
You can then continue your search if there is more to do.
If you regret the content, or if you want to make corrections and, for example, change the number of items, you can respectively press the delete button or correct the number in the box. 'Update content' if you want to see the price after the changes.
You then go to checkout by pressing the "Go to checkout" button.
You must then enter customer information with delivery address. It is possible to choose between delivery to a private address and a business address. Here you can also write special information regarding your order in the comments field. Click "Place order now". After that, you will be able to pay with a Dankort or other acceptet creditcards and mobile pay.
The system immediately sends you an order confirmation to the e-mail you have entered under customer information.

Payment

All orders are paid with Dankort, Visa Dankort, Mastercard or mobile pay. The money is withdrawn when the order is dispatched.

All orders under DKK 2500,- are subject to shipping and handling of DKK 125,-. All prices include VAT If the package is not picked up within the submission deadline at the post office, or you refuse to accept it, an administration fee of DKK 150 is imposed.

Personal data policy

No personal information registered on www.xmasvipshop.dk is at any time transferred, sold or made available to third parties. All information is stored securely and is only accessible to trusted employees.

The shop system uses so-called cookies to manage the contents of the shopping cart. A cookie is simply the name for a file that is saved on your own PC. It is also possible to ask the system to save your own address information for the next visit. If you wish to delete this information at a later stage, this can be done via the browser settings. In Internet Explorer, this is done, for example, via the "Functions" menu and the "Internet settings" menu item.

If you click "accept cookies" or set a wish not to receive certain cookies (those not necessary for functionality), the system saves this information via cookies, which is the only way a website can know that you have previously accepted or did not wish to receive certain cookies. Remember that if you delete your cookies from julefabrikken.dk manually in your browser, you will be asked again on your next visit.

During a purchase, we ask for your name, address, telephone number and email address. This information is used exclusively for processing your order. The information is transmitted and stored electronically in unencrypted form, and stored for 5 years. The "contract" itself (the purchase agreement) is not stored at Xmasvipshop in a way so that you can later log in and see/change the status.

In addition, we register the IP address from which purchase is made. The information is normally of no use, but can be used in a possible police investigation. All fake orders are reported to the police!

Cf. the Personal Data Act, we provide information on inquiries about registered information and on the basis of any objections, we will delete them to the extent desired.